There‘s nothing worse than trading your hard-earned dollars for a service only to find out you’ve been scammed. You end up furious and often paying for something twice; once to fix it, and once to fix what didn’t get fixed. Don’t fall prey to some of the oldest and newest plumbing scam tricks. Educate yourself with these top 5 tips to avoid being ripped off by a Phoenix plumber.
A Phoenix Plumber Shouldn’t Try to Upsell You on Something You Don’t Need
Unnecessary upselling can be one of the most frustrating parts of having a plumber in your home. You call because your kitchen sink won’t drain and they want to sell you a water filtration system, high-efficiency toilets, a new water heater, their dog, and whatever else they can add to your bill. Yikes. Now, a good Phoenix plumber will ask you if there is anything else you want them to take a look at, or they might ask to look at something related the original issue, (“i.e” look at your water filtration system if you have a hard water issue in the bathroom), but don’t let them bully you into buying everything including the kitchen sink.
To Quote or Not to Quote?
A good plumber shouldn’t hesitate to give you a quote after evaluating your situation.
Your plumber seems really nice. He’s ready to get started the moment he inspects your home but procrastinated when it comes to a firm quote. A series of “yes, we can fix that right away,” and “that’ll be no problem” can make you feel like you’re in good hands until it comes time to pay the bill and the unsympathetic worker hands you an outrageous bill. Don’t let anyone start on a job until they’ll give you a quote. Otherwise, you could be left to fend for yourself if they don’t finish a job, charge you too much, or take too long. A great Phoenix plumber will not only give you a quote but will do so as a part of their normal practice. He or she should also be willing to explain each of the charges on the estimation.
Any Phoenix plumber worth his or her salt will have reviews listed on their website. That’s their opportunity to link you to people that loved their service. But don’t just take the website for truth (anybody can make up a great review and post it on their page), look at third party review sites such as Angie’s list, Yelp and Google Reviews. If customers have had a poor experience with a company, they won’t be shy about telling you. Likewise, if the company has great service, you’re sure to hear about it on these sites.
Be cautious of the “golden spoon” complex of some of the Phoenix plumbers. By this, we mean the assumption that you have deep pockets just because you have nice things. They may see a nice car in the driveway, an updated kitchen, a brand new TV and assume you can afford to pay them a little extra. And since most states don’t regulate the hourly cost of a plumber, you may be taken advantage of. We recommend getting two or three quotes from reputable companies; if one if out of line, you’ll see it when you compare quotes. At Deer Valley Plumbing, we know every person regardless of the size of their house or brand of their car works hard for their lifestyle. That’s why we charge fair prices and give exceptional service. We do right by you in service, quality, and price.
Everybody is helping
Are there too many people working on your plumbing issue? Some scammers quote you on a job and the subcontract it out to family or friends. Then the third parties send you additional bills on top of the original plumbing estimate. The Phoenix plumber feigns that he has no control of the hourly rate of the third parties, leaving you with an exorbitant bill. If it seems like there are too many people on the job, ask what each person does. If you’re still unsatisfied, stop the work until you get some answer and avoid being overcharged.
How to Avoid a Scam
Ask questions: a good plumber will be able to answer your questions and won’t mind doing so if he places a high value on customer service. We want you to be comfortable, so keep asking until you’re satisfied that you are in good hands.
License please: we don’t mind when the cashier asks to see that our driver’s license matches our credit card – we know they want to verify that we are who we say we are. So, don’t feel awkward asking to see the license and business registration of the Phoenix plumber that you are wanting to hire.
The customer is always right: granted you’re hiring someone to solve your plumbing issues, so it is important to let them do their job, but if at any point you feel uneasy about something, stop the service and follow suggestions one and two.
We know you want to be polite – it’s a great trait of yours – but don’t be a pushover. You can kindly ask someone for their credentials without hurting their feelings. The point is that you can stop a lot of scamming issues just by being aware. Intuition is one of the greatest senses we have – if you suspect something sketchy stop your service and call someone you trust.
At Deer Valley Plumbing, we’d love to earn your business. Check out our reviews online and see what people are saying about us today.